If you have made a booking for one of the following airports - Berlin (BER), Bremen (BRE), Düsseldorf (DUS), Frankfurt (FRA), Hamburg (HAM), Hannover (HAJ), Köln/Bonn (CGN), Munich (MUC), Nürnberg (NUE), Stuttgart (STR), Salzburg (SZG) or Vienna (VIE) - please note that special cancellation conditions apply.
To cancel your booking please contact us via email or Whatsapp. After receiving a confirmation of your cancellation, you can expect the refund and a credit invoice within 3 to 5 business days. Please note that the refund does not include the administration costs applied to your booking.
For detailed information on the cancellation conditions applicable to your booking please visit the cancellation policy page.