If you encounter a flat tire on the bike you've rented, you can promptly return it at the starting hub and select a replacement. Navigate to the bike reservation page and choose the 'Return Bike' option. Report the issue with the bike, then proceed to select a new one using the 'Pick a Bike' option.
If you encounter any technical or physical issues with the bike while being in the city, please promptly inform our help desk. Ensure that you lock the bike securely in place. When reporting the issue, kindly provide the exact location and a detailed explanation of the problem for expedited assistance.
If you require assistance, please don't hesitate to contact our help desk for support. The emergency phone number is mentioned on the voucher of your booking.